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My DSL went down on the day I was travelling to the UK. It had gone down before a few days previously and come back up, so I ignored it. On arrival in the UK, my laptop failed to boot, so I couldn't get online at the hotel in London. Finally I arrived at my parents house to find their DSL was down too.
After several days of frustration I fixed their problem. Sky TV had come in and fitted a new cable box with no filter on the phone line. What a bunch of amateurs!
Getting on-line I found my server still down, so I asked Speakeasy to try and reset the circuit. Their vendor Covad were a little unwilling to help until I'd reset my modem (impossible) but I persuaded them to try it. No joy.
To cut a long story short, my line stayed down until yesterday evening when Verizon replaced a cable from our back wall to the phone pole at the bottom of the yard. There was no useful email waiting for me, as the backup mail exchanger gave up after 4 days or so. So I lost a bunch of email, probably got booted off a bunch of lists and my laptop is due to go off to Apple in a box. Waah!
Lessons learned?